We’re 100% confident you’ll love your AURA device. However, in the rare case that it’s not for you, simply submit your money back guarantee formHERE within 100 days of purchase to organise your refund. We offer a full refund, less shipping. Simply, complete the formHERE and upload your proof of purchase receipt. We take all the risk out of ordering by offering an unmatched 100-day satisfaction guarantee. We‘ll always do our best to take care of you.
We provide a one year (12 months) customer warranty from when you first purchased your product. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent.
If you consider that an item is defective and you are entitled to a replacement, pleaseemail Vush and describe your problem.
We will only replace items which are found to be faulty. If a product has a manufacturing defect, then you should return that product to us for a replacement of the same nature – please contact acustomer service representative to begin this process.
Please retain your product packaging for the duration of the warranty period, as returns can be processed much more efficiently when the original packaging is included!
Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to ourcustomer service babes who will do everything reasonably possible to locate your package.
Packages can only be considered lost in transit after a specific period of time, please see below table for your region. These time frames are not in VUSH’s control, sorry babe. If a package is deemed lost in transit, VUSH can then organise your order to be resent.
AUS + NZ
15 days from dispatch
21 days from final scan
30 days from final scan
21 days from dispatch
Please note, we can only investigate lost orders for up to 3 months from the date of dispatch. Any orders after this time will no longer be in our delivery partner's system. If we don't hear from you within this time, our lost in transit policy is no longer valid.
Have any other shipping questions? See our Frequently Asked Questions for more information
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy.
VUSH Wellness will require proof of purchase before providing a remedy under the Australian Consumer Law. Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
Purchasing from an authorised retailer (online or retail store) will ensure that your VUSH Wellness products are authentic and current.